We aim to offer immediate help by responding to your support request to BigBrassBand within 24 business hours from the time of your request. BigBrassBand will apply reasonable effort to provide assistance in accordance with the SLA.
We will not be responsible for any delays caused by the client or for any events beyond BigBrassBand's control.
BigBrassBand's business hours are Mondays to Fridays, 9AM-5PM U.S. Eastern Time. BigBrassBand is closed on major holidays.