Last updated: September 2017
- Third-party products. These are third-party products or services that you may choose to integrate with BigBrassBand Services, such as third-party Add-Ons available in the Atlassian Marketplace. You should always review the policies of third-party products and services to make sure you are comfortable with the ways in which they collect and use your information.
Unless otherwise stated, our Cloud Services and our Downloadable Products are treated the same for the purposes of this document.
A bundle of code, resources and configuration files that can be used with a BigBrassBand Service to add new functionality or to change the behavior of that product's existing features.
BigBrassBand's software as a service ("SaaS") solutions.
Any information or data that you upload, submit, post, create, transmit, store or display in a BigBrassBand Service.
BigBrassBand's downloadable software products and mobile applications that are installed by customers on an infrastructure of their choice.
Information relating to an identified or a directly or indirectly identifiable natural person, such as: name, address, email address, phone number, IP address or location data. Personal Data that has been anonymized such that it does not allow for the ready identification of specific individuals is no longer considered Personal Data.
BigBrassBand websites, including but not limited to bigbrassband.com, BigBrassBand's product listings on the Atlassian Marketplace, support site, and any related websites, sub-domains and webpages.
How Do We Collect Information
Information you provide to us
Account and Profile Information
We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our Cloud Services or Websites. Such Content includes any Personal Data or other sensitive information that you choose to include ("passively-collected Personal Data").
We collect other data that you submit to our Websites or as you participate in any interactive features of the BigBrassBand Services, participate in a survey, contest, promotion, activity or event, apply for a job, request customer support, communicate with us via third-party social media services or otherwise communicate with us. For example, information regarding a problem you are experiencing with a BigBrassBand Service could be submitted to our Support Services or posted in our public forums. Any information, including Personal Data, that you submit to our Websites could be visible to the public unless submitted to a secure area in the Website.
Information we collect from your use of BigBrassBand Services
As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and Cloud Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices, your mobile carrier, and system configuration information. For our Cloud Services, the information we collect includes the URLs you accessed (in our log files), usernames as well as elements of Content (such as Jira project names, project keys, status names, and JQL filters, and Confluence page titles and space names) as necessary for the Cloud Services to perform the requested operations. Occasionally, we connect Personal Data to information gathered in our log files as necessary to improve BigBrassBand Services for individual customers.
Analytics Information from our Website
We collect analytics information when you use our Websites to help us improve our BigBrassBand Services. The analytics information we collect includes elements of Content related to the function the user is performing. As such, the analytics information we collect may include Personal Data or sensitive business information.
Analytics Information Derived from Content
Analytics information also consists of data we collect as a result of running queries against Content across our user base for the purposes of generating Usage Data. "Usage Data" is aggregated data about a group or category of services, features or users that does not contain Personal Data.
Though we may encounter sensitive or Personal Data as we compile Usage Data from Content across user instances, this is a byproduct of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the Content of any particular customer.
Analytics Information from Cloud Services
We collect analytics information when you use our Cloud Services to help us improve our BigBrassBand Services. The analytics information we collect includes elements of Content related to the function or feature the user is using. The analytics information consists of the feature and function of the BigBrassBand Service being used, the associated license identifier (SEN) and domain name, the IP address and username of the individual who is using the feature or function, the sizes and original filenames of attachments, and additional information required to detail the operation of the function and which parts of the BigBrassBand Services are being affected. You cannot opt-out of our collection of analytics information from our Cloud Services. Thus, if you use our services, you consent the collection of such information.
Cookies and Other Tracking Technologies
Information we collect from other sources
Information from third-party services
How We Use Information We Collect
We use the information we collect about you (including Personal Data to the extent applicable) for a variety of purposes, including to:
- Provide, operate, maintain, improve, and promote BigBrassBand Services;
- Enable you to access and use BigBrassBand Services;
- Process and complete transactions, and send you related information, including purchase confirmations and invoices;
- Communicate with you, including responding to your comments, questions, and requests; providing customer service and support; providing you with information about services, features, surveys, newsletters, offers, promotions, contests and events; providing other news or information about us and our select partners; and sending you technical notices, updates, security alerts, and support and administrative messages. Generally, you have the ability to opt out of receiving any promotional communications as described below under "Your Choices";
- Process and deliver promotions and rewards;
- Monitor and analyze trends, usage, and activities in connection with BigBrassBand Services and for marketing or advertising purposes;
- Investigate and prevent fraudulent transactions, unauthorized access to BigBrassBand Services, and other illegal activities;
- Personalize BigBrassBand Services, including by providing content, features, or advertisements that match your interests and preferences;
- Enable you to communicate, collaborate, and share Content with users you designate;
- For other purposes about which we notify you.
Notwithstanding the foregoing, we will not use Personal Data appearing in our Analytics Logs or Web Logs for any purpose.
Compiling aggregate analytics information
We make extensive use of analytics information (including log and configuration data) to understand how our BigBrassBand Services are being configured and used, how they can be improved for the benefit of all of our users, and to develop new products and services. As such we generate Usage Data (as defined above) from the web logs and analytics logs described above, including the Content elements captured in such logs, as well as from the Content stored in the Websites and Cloud Services.
Information Sharing and Disclosure
We will not share or disclose your Personal Data or Content with third-parties, except as described in this policy. We do not sell your Personal Data or Content, nor do we share your Personal Data with third-parties for their marketing purposes (including direct marketing purposes) without your permission.
Service Providers, Business Partners and Others
We work with third-party service providers to provide website, application development, hosting, maintenance, back-up, storage, virtual infrastructure, analysis and other services for us. These third-parties may have access to or process your Information as part of providing those services for us.
Compliance with Laws and Law Enforcement Requests, Protection of our rights
We may disclose your Information (including your Personal Data) to a third-party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request; (b) to enforce our agreements, policies and terms of service; (c) to protect the security or integrity of BigBrassBand's products and services; (d) to protect BigBrassBand, our customers or the public from harm or illegal activities; or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
We may share or transfer your information (including your Personal Data) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Aggregated or Anonymized Data
We may also share aggregated or anonymized information that does not directly identify you with the third-parties described above.
With Your Consent
We will share your Personal Data with third-parties when we have your consent to do so.
Security: Data at Rest and in Transit
Bigbrassband hosts data with service providers in the United States of America. The servers on which Personal Data is stored are kept in a controlled environment.
Where data is transferred over the Internet as part of a Website or Cloud Services, the data transmitted using industry standard HTTPS.
While we take reasonable efforts to guard your Personal Data, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any passively-collected Personal Data you choose to store in Websites or Cloud Services are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.
Where Downloadable Products are used, responsibility for securing access to the data you store in the Downloadable Products rests with you and not BigBrassBand. We strongly recommend that administrators of Downloadable Products enable encryption in transit (e.g., HTTPS) to prevent interception of data transmitted over networks and to restrict access to the databases and other storage used to hold data.