This page contains related questions about troubleshooting using Jira logs.
Use the FAQ below to find answers to common questions. Feel free to contact our support team (firstname.lastname@example.org) if you don't see what you're looking for.
Jira can produce a Support Zip file for diagnosing issues. This will give our support team a better view of the issue.
You can create this file by accessing the Atlassian Support Tools in your Jira:
Locate the generated Support Zip file and send it to email@example.com.
The debug logging level can be set by performing the following steps:
com.bigbrassband.jira.gitfor Package Name then set Logging Level to DEBUG.
To report errors:
The Git plugin — like most plugins — writes to the standard Jira log. The setting you've enabled here, causes it to write more log data.
The Git logging is also found in the folder with the standard Jira log. This can change based on how Jira was installed, which version you have, and which version you started with. Generally, start by looking at catalina.out in the Jira Tomcat directory.
If you need to troubleshoot the installation of the Git Integration Plugin for Jira (or any Jira issue) the best place to turn to or check is the logs that Jira offers.
Please follow the directions from Atlassian: Atlassian Logging and Profiling and send us the following file:
atlassian-jira.log (if Windows)
catalina.out (if Linux)