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This page contains related questions about troubleshooting using Jira logs.

Use the FAQ below to find answers to common questions.  Feel free to contact our support team (support@bigbrassband.com) if you don't see what you're looking for.

Logging Questions

1. How to create the Support Zip file?
Jira Cloud does not have the Support Zip feature.

Jira can produce a Support Zip file for diagnosing issues.  This will give our support team a better view of the issue.

You can create this file by accessing the Atlassian Support Tools in your Jira:

  1. Go to Administration > System
  2. On the left sidebar, click Support Tools.
  3. Click the Support Zip tab.
  4. Leave all options checked (recommended) or check/uncheck required information to generate.
  5. Click Create.

Locate the generated Support Zip file and send it to support@bigbrassband.com.

2. How do I enable debug logging level for the Git Integration Plugin for Jira?

The debug logging level can be set by performing the following steps:

  1. Go to Administration  >  System.
  2. On the sidebar, under Troubleshooting and Support, select Logging & Profiling.
  3. Scroll down to the Default Loggers section, then click Configure.
  4. On the following screen, enter com.bigbrassband.jira.git for Package Name then set Logging Level to DEBUG.
  5. Click Add to add this configuration to the Debug Loggers list.

To report errors:

  1. Collect errors and send log file to support@bigbrassband.com.
  2. Also please add your Jira version, Git plugin version and OS used to run Jira.

The Git plugin — like most plugins — writes to the standard Jira log. The setting you've enabled here, causes it to write more log data.

3. Where can I find the Jira logs?

The Git logging is also found in the folder with the standard Jira log. This can change based on how Jira was installed, which version you have, and which version you started with. Generally, start by looking at catalina.out in the Jira Tomcat directory.

If you need to troubleshoot the installation of the Git Integration Plugin for Jira (or any Jira issue) the best place to turn to or check is the logs that Jira offers.

Please follow the directions from Atlassian: Atlassian Logging and Profiling and send us the following file:

atlassian-jira.log (if Windows)

catalina.out (if Linux)


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