E-Mail Support

If you need help with the Git Integration for Jira add-on, please e-mail us: support@bigbrassband.com

Please include the "Support Zip" that Jira produces for diagnosing issues.

Also include information about:

  • How long have you been experiencing this problem?
  • If there were any changes to the environment that would be notable?

You can produce the "Support Zip" by following the steps in this article or by accessing http://[JiraServerNameHere]/plugins/servlet/stp/view/

Jira Cloud does not have the Support Zip feature.
If the support zip is larger than 15 MB (too large for our support system to receive by email) - contact us: support@bigbrassband.com and we will provide a secure location to upload the support zip.